Shipping policy

Haus of Darkness, Haus of Light

At Haus of Darkness, Haus of Light, each order is prepared with care and intention. Please review the information below to understand our shipping practices.

Order Processing & Fulfillment Times

We offer both made-to-order and in-stock items. Processing times vary depending on the type of item ordered:

Made-to-Order Items
These items are produced specifically for each order.
Most made-to-order items are fulfilled within 2–5 business days after the order is submitted and typically ship within 3–5 business days once fulfilled.
In-Stock Items
Items that are currently in stock and shipped directly from our location typically ship within 2–5 business days.

Business days do not include weekends or holidays.

Shipping Availability

At this time, we ship within the United States only.
International shipping is not currently available.

Shipping Times

Shipping times begin after processing is complete and vary based on destination and carrier.

U.S. Orders: Estimated delivery is typically 3–7 business days after shipment.

Delivery timelines are estimates and are not guaranteed.

Split Shipments

If your order includes both made-to-order and in-stock items, your items may ship separately and arrive at different times. Tracking information will be provided for each shipment when available.

Shipping Rates

Shipping rates are calculated at checkout based on:

Order size and weight
Shipping destination
Selected shipping method

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking information to update.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, lost packages, or returned shipments due to incorrect or incomplete addresses.

Additional shipping fees may apply if an order must be reshipped.