Refund Policy

We want you to love what you get from Haus of Darkness, Haus of Light. Because we sell several different kinds of products — one-of-a-kind used books, made-to-order apparel, ritual supplies, art, and skin care — our return policy varies by category. Please read the section that applies to your item.

Vintage & Used Books

Every book is a one-of-a-kind used item, sold as described and pictured. Because of this, we do not accept returns for buyer's remorse or changes of mind. If a book arrives significantly different from its description or photos, or is damaged in shipping, contact us within 30 days of delivery at contact@haus-of-darkness.com and we'll offer a refund or replacement.

Apparel

Our apparel is made to order through a print-on-demand partner — each piece is printed specifically for you after you order. Because of this, we cannot accept returns or exchanges for size, fit, or personal preference. Please check our size chart before ordering. We will replace or refund any apparel item that arrives defective, damaged, or incorrect — contact us within 30 days of delivery with photos of the issue.

Ritual Supplies & Art

For new, in-stock ritual supplies and art pieces, we accept returns within 30 days of delivery if the item is unused, undamaged, and in its original condition and packaging. Handmade or one-of-a-kind art pieces are final sale unless the item arrives damaged or defective.

Skin Care & Body Products

For hygiene reasons, skin care and body products cannot be returned once opened or used. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery for a refund or replacement.

Starting a Return

To start a return, email us at contact@haus-of-darkness.com with your order number and a description of the issue. If your return is accepted, we'll provide instructions and an address for sending your item back. Items sent to us without first requesting a return will not be accepted. Returns should be mailed to: 5617 Riverside Heights Way, Richmond VA 23225.

Damages and Issues

Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or incorrect, so we can make it right.

Refunds

Once we've received and inspected an approved return, we'll notify you and issue your refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@haus-of-darkness.com.